3CX is a global provider of business communication systems trusted by millions. The company gives businesses an advanced, flexible, and cost-effective platform for voice, video, chat, and remote working. 3CX allows businesses to stay connected anytime, anywhere, using any device.
We at Bluechip Computer Systems LLC, a premier provider of IT solutions based in Dubai, are proud to announce our official promotion to 3CX Platinum Partner. We were a Silver Partner before this, and this promotion represents a huge step in our development. This recognition shows that we have continued to maintain a high level of performance, our excellence within the technical field, and how we have successfully provided businesses throughout the UAE with powerful communication solutions through the comprehensive products offered by 3CX.
What Is 3CX?
3CX is a software-based unified communications platform created to replace traditional PBX (Private Branch Exchange) systems with an open-standards-based platform by making use of modern VoIP (Voice over Internet Protocol) technology. 3CX is headquartered in Cyprus and is known worldwide for its advancement in the field of business communications.
3CX integrates voice calls, video conferencing, live chat, mobile applications, and CRM integrations into one basic platform that is quite simple for any business to use. 3CX was developed to be installed on-premises or in the cloud, which provides businesses with flexibility depending on their infrastructure preferences and regulatory obligations. 3CX does not require comprehensive wiring and allows for any business scalability at any given point.
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Our Journey with 3CX
Our relationship with 3CX started several years ago when we became an official Silver Partner. Through our silver partnership, we have worked with a wide array of clients and provided them with a more modern and flexible cloud-based telephony solution, with lower costs and more sophisticated communication tools.
As a Silver Partner, we:
- Successfully deployed 3CX phone systems for clients in education, finance, healthcare, and more.
- We invested extensively in staff training to make sure that they stayed up to date with developments from 3CX.
- Positively established a reputation for reliability and a range of knowledge in unified communications.
Shifting to Platinum Partner status now demonstrates that we have gained experience and met the performance and training requirements from 3CX. Therefore, this represents our ability to consistently deliver excellence and stay updated in VoIP and communication technology.
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Key Offerings by Bluechip Computer Systems LLC as 3CX Platinum Partner
As a leading 3CX Platinum Partner, Bluechip Computer Systems LLC provides a wide suite of their products. Here is an overview:
- PBX Systems: A PBX (Private Branch Exchange) system is the basis of 3CX. With a PBX, a business can manage incoming and outgoing calls both internally and externally. 3CX has a software-based PBX that can either be hosted on the cloud or on-premises.
- VoIP Phones: VoIP (Voice over Internet Protocol) phones make calls over the internet instead of using traditional phone lines, and 3CX supports an array of VoIP phones to allow businesses to reduce phone bills and provide the clarity and quality of a phone call.
- Web Conferencing: 3CX includes built-in web conferencing that enables teams to host online meetings, training sessions, and presentations directly from their browser. There is no need for additional software or plugins. Therefore, participants can join in with one click.
- Integrated Contact Center Solution: 3CX provides a contact center solution, with all the features needed for call queueing, agent monitoring, and reporting options to improve the efficiency of customer support and sales teams when handling customer calls.
- SIP Trunking Support: With SIP Trunking, businesses can connect their 3CX phone system to the public telephone network via the Internet, which lowers the cost of making local and international calls and offers more flexibility in using the systems and options available with Internet dialing.
- CRM & Microsoft 365 Integration: 3CX supports integrations with numerous CRMs, such as Salesforce, HubSpot, Zoho, and Microsoft 365, and provides features such as click-to-call, call journaling, and automatic pop-ups of customer contact records when you receive an incoming call.
Benefits of 3CX Platinum Partner Status
The shift from 3CX Silver Partner to 3CX Platinum Partner has provided us and our clients with a range of benefits. Here is an overview of what we have accomplished:
- Access to the 3CX Partner Forum : As a Platinum Partner, we now have access to the 3CX Partner Forum, which allows us to connect with the 3CX community globally.
- Dedicated Account Manager : We have also been assigned a dedicated 3CX Account Manager. This allows us to be more frequently engaged with our clients' needs and have seamless communication.
- Unlimited Support from 3CX : As a Platinum Partner, we have unlimited direct technical support from 3CX. This also guarantees that technical issues are handled quickly and professionally, which gives peace of mind to our clients.
- NFR (Not For Resale) Keys : From 3CX, we now receive free NFR (Not For Resale) licenses, which allow us to run their software and test it in-house. This can keep our team engaged and up to date with newly implemented features and updates.
- Official Listing on the 3CX Website : As a Platinum Partner, Bluechip Computer Systems LLC is now recognized on the official 3CX Partner page. This establishes our credibility and visibility as a trusted solutions provider in the region.
- Access to Qualified 3CX Leads : We also receive qualified business leads directly from 3CX, which represents their faith in our ability to add value to new clients.
Acquiring the 3CX Platinum Partner status is a vital achievement for Bluechip Computer Systems LLC. This reflects our commitment, competency, and track record for providing quality communication solutions across the UAE. In addition to this, 3CX Platinum Partner Status demonstrates our ability to meet strict sales targets, advanced certification, and technical standards set by 3CX. As a Platinum Partner, we are getting the benefits of improved support, exclusive resources, and additional collaboration with 3CX. This milestone further strengthens our position as a leading IT Solutions provider in Dubai.
