Foster your Business with Our IT Support Contract

Getting the best solutions for all the technical issues at affordable prices is what every individual wants. At Bluechip, we create customized IT support contracts with fixed prices based on the specific requirements of your organization. Our contract includes onsite and remote support services to our clients at affordable prices.
We will design the IT support contract based on the number of systems, workstations, printers, network devices, and servers so that you can have all you need to foster productive business goals based on your specific IT needs.
For any business, based on its size, our IT support contract is their feasible solution to achieve the best technical solutions. Several companies are not much in for internal IT support, while others are in line to add more support in their infrastructure, our IT Annual maintenance contract in Dubai is viable for either of the organizations. We have designed services that can fit your basic, intermediate, or advanced requirements.

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IT Support Contract

Besides, onsite and remote IT support, this AMC maintenance contract involves preemptive management of your technical infrastructure and network system. This means, every month, we will carry out an array of planned and unplanned monitoring and maintenance services, as well as providing your organization with exclusive IT services.
In addition to this, we also amend daily and weekly technical management tasks, if needed. The finest portion is that you get preemptive training, administration, and technical helpdesk support for your organization.

Our IT Support Contract Includes

The IT maintenance contract offers you level-headedness that your workstation and network systems are being observed by the reliable operators, leaving you to emphasize on successively meeting your business endeavors.
We intend to retain your IT systems functional, get the most out of your network uptime, as well as to upkeep your company’s efficiency. If you face trouble with your workstations, network, servers or any other technical systems, then we are just one call away, our expert support engineers will resolve all your technical disputes remotely, and if required onsite as well.

Our Services Include

IT Helpdesk Support: Telephone and email-based support

Troubleshooting: Analyzing and fixing problems with servers, systems, and network hardware

Proactive and preventative management: online system administration to maximize uptime

Backup and restore service: critical documents and files backed up safely

Updates and upgrades: maintaining operating systems, workstations server, application software, and hardware upgrades

Network security: Antivirus, network configuration, firewall, updating, and maintenance

Email systems: Email applications, server set up

Networks: Configuring network infrastructures

Supplier management: Management of all equipment and devices

Internet access: Management of your internet access services and broadband connectivity

Wireless: Maintenance, troubleshooting, and set up

Contract Specification

  • Software Support
  • Tele Support
  • Hardware Support
  • Email Support
  • Anti-Virus Support
  • Preventative Maintenance
  • Mobile Phone Support

We provide all types of IT hardware and software solutions and support as well as IT Maintenance Contract

Service levels and Response time

Out IT annual maintenance contract in Dubai aim to meet or beat the following service levels:

  • Critical-Server, time-dependent issue, or system crash
  • Major-Workstation, software application, printer unusable or the systems that are not accessible from any workstation
  • Minor-Paper jams, operating system upgrades, dwindling monitors sporadic software errors

Critical

We reply to the logged-in calls within 30 minutes, we aim to be available onsite within an hour of the logged complaint and deliver you with a fully-functioning system in a matter of time.

Major

We believe in customer satisfaction, so we try to respond to all your calls within an hour, and when required, we drop at your location to check out the issues with your systems.

Minor

For any kind of minor issue, we will respond to your logged-in calls within 8 hours. If your problem weren’t resolved remotely, we would pay an on-site visit within 24 hours.

Non-Critical

Your logged-in calls will be answered within 24 hours, as our engineers are logged in with critical technical issues, so the nature of non-critical problems have no precise response time.

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Dubai | Sharjah | Abu Dhabi | Ras Al Khaimah





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