Video conferencing was has been the topmost requirement for the organization. In the present time, organizations look for chat conferencing has topped the list. Support agents may organize a conference using ConnectNow by inviting any number of additional agents to participate in a chat. This minimizes the need for transfers, improves handling times, and fosters cooperation by allowing a support agent to call in a senior for assistance. Only the original support agent may handle the chat itself, such as shutting or transferring it, to avoid misunderstanding and keep things simple.
Bluechip is the authorized distributor for ConnectNow. We at Bluechip reassure our customers and partners that the whole ConnectNow team is working from their homes so that we can continue to provide you with uninterrupted service. We are here to ensure that businesses can give exceptional assistance to their customers, clients, patients, and workers now, maybe more than ever before.
Users may interact and communicate in real-time, exchange ideas, collaborate, and make rapid choices using ConnectNow in Dubai. While monitoring real-time modifications and additions to the projects they are working on, requesters and request fulfillers can engage productively. For future reference, all information and interactions are captured and included in task records./p>
With ConnectNow, you can get everyone on the same page. You may now discuss and collaborate on ideas, information, and documents in real-time. Connect allows everyone to collaborate in real-time on assignments and get things done faster.
Extend your reach with custom integrations, making use of our development agility and ConnectNow’s APIs and flexibility to create a one-of-a-kind experience for your company.
ConnectNow comes pre-integrated with a number of ITSM systems, allowing agents to log tickets and reduce the amount of manual labor they have to do. ConnectNow, on the other hand, maybe customized to fit with your specific system and operations.
ConnectNow’s API may be used to retrieve value-adding data for actionable analytics or for presentation elsewhere in your organization. Trend analysis and problem management are excellent examples, as is displaying wait times and notifications on a separate page before a client even visits ConnectNow.