IT ANNUAL SUPPORT CONTRACT FORMAT FOR CLIENTS IN UAE
What Bluechip Computer Systems expects from the customer
To provide the quickest response and to constantly enhance the level of service, please call the below given contact numbers.
Mr. Ranju Luke ( IT Head)
Mob: 055-3657576 Tel: 04-3586111 / 04-3524988; Fax: 04-3586222
Mr. Inder Singh ( Regional Sales Manager)
Mob: 055-7860987 , Tel: 04-3586111 / 04-3524988; Fax: 04-3586222
|Service Level Agreement||AED/Per Year|
|Support for Server, Desktops & Printers Onsite Incidence Support
Unlimited Remote & Telephonic Support
Antivirus and OS Monitoring
Free Consultancy Services
The scope of coverage of the AMC will be all active and passive devices listed in the“Hardware covered under AMC” column of this agreement.
AGREEMENT FOR ANNUAL MAINTENANCE CONTRACT
Bluechip Computer Systems agrees to provide Annual Maintenance Service to ABC LLC having its Main Office in Dubai, UAE under the following terms and conditions.
Breakdown call is defined as that call required setting right the functioning of the office caused due to equipment malfunction and or failure arising out of normal use of the equipment, power failures, etc and this shall be attended as mentioned above. This call will be generated and registered through a ticketing system.
Bluechip Computer Systems will normally send their Customer Support Engineer according to priority defined by Customer.
Normal: within 6 hours or NBD (Next Business Day)
Critical: Within 1 Hour
Advice will be given through our ticketing system or over e-mail / telephone / fax /website portal as and when a breakdown call is received immediately. Remote Support using Team viewer / Ammyy admin / Bluechip Website portal would be available at all times. Transportation shall be the responsibility of Bluechip Computer Systems.
Support personnel will be there on site as and when required by Customer but response time will be according to priority as mentioned above.
All written information and data expressed to be confidential and made available by one party to the other in the performance of this Agreement will be treated as confidential and each party undertakes to treat such confidential information with the same care as it would reasonably treat its own confidential information
Upon expiration or termination of this agreement each party will return to the other party all confidential information not previously returned.
|S. No.||Items for AMC||No. of Items|
|4||Telephones and IP PABX|
|6||Biometric/ time attendance|
|11||Firewall – Security|
|13||UPS – Power backup|
|14||Locations of Office||Dubai, UAE|
The customer shall pay the following charges:
|S. No.||Description||Qty.||Total Amount(AED)|
|1||Annual Maintenance Contract, Unlimited Remote And Telephonic Support
Onsite Support – 24 X 7
(Onsite Visits not to Exceed 24 Calls Per Year)
The same shall be paid in advance by cash or cheque to Bluechip Computer Systems LLC.
This contract is valid for a period of Twelve months from the signing of contract. Bluechip Computer Systems reserves the right to revise the annual maintenance charges.
AUTHORISED SIGNATORY AUTHORISED SIGNATORY
(On behalf of Bluechip Computer Systems LLC) (On behalf of ABC LLC)